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Dec 21, 2023, 12:42 am
#1
Panix
Original Poster
Join Date: Nov 2015
Posts: 86
Can't login to Privilege Club anymore?
Is anyone else experiencing this at the moment that it says "Invalid credentials - You account will be locked after 3 invalid attempts" even though you didn't try 3 times and you use the correct data?
Two of my friends on the other side of the globe have the same problem!
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Dec 21, 2023, 12:53 am
#2
KingCanute
Join Date: May 2021
Posts: 2,303
They are rolling out OTP to login. I was notified my password had been reset when I tried to login in yesterday. I went through the process of setting a new one (which itself required an OTP) and was then able to login. Just tried again and it's still working fine but does require the OTP.
So perhaps reset your password and see if that fixes it?
newEUer likes this.
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Dec 21, 2023, 1:04 am
#3
Kgmm77
Join Date: Jan 2008
Posts: 3,888
The same happened to me. But it is not accepting valid new passwords, which I suspect means my account has indeed been locked. From a search online it would appear the lock is for 24 or 48 hours and attempting to access during that period restarts the lock period.
I didnt envisage when QR took a shareholding in BA that it would also follow some of its less desirable IT practices .
cargueiro likes this.
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Dec 21, 2023, 1:34 am
#4
Alan T
Originally Posted by Kgmm77
The same happened to me. But it is not accepting valid new passwords, which I suspect means my account has indeed been locked. From a search online it would appear the lock is for 24 or 48 hours and attempting to access during that period restarts the lock period.
I didnt envisage when QR took a shareholding in BA that it would also follow some of its less desirable IT practices .
Im stuck in OTP limbo at present as I have not yet had the second one to log in with my reset password! 
at the BA comparison!
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Dec 21, 2023, 4:12 am
#5
IAN-UK
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,105
I was faced with the same problem yesterday: unable to login, unable to change password. Customer Service told me I'd need to wait two days before my account would unlock. I asked her to check what could be done: she went away and came back with 6 hours + a password change.
I've no idea if she'd made a mistake or if I'd successfully haggled a better solution with QR's internet. support.
Later that day I logged on, no password change but an OTP.
Kgmm77 and bundubasher like this.
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Dec 21, 2023, 6:58 am
#6
Jackylad
Join Date: Oct 2021
Location: NCL
Programs: BA Silver / IHG Platinum Elite / Pan Pacific Gold / Hilton Silver / Accor Silver
Posts: 48
Yeah I've just had the same, came back with "your password has been reset, please click forgot password link" when I tried to sign in. Did that, and it asked for 2FA, then let me reset, I'm back in now.
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Dec 21, 2023, 8:47 am
#7
yitianjian
Join Date: Oct 2023
Location: NYC
Programs: I wish :'(
Posts: 226
OTP isn't sending for me 
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Dec 21, 2023, 1:19 pm
#8
AAtticus
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 1,006
Facing the same issue, can't login, can't reset, logged out of the app so I can't chat with support.
Called an agent and they just said "We haven't received any complaints about this, the website is working OK".
I guess they all went to the same Qatari School of Deflect, Ignore, Accuse.
mpkz likes this.
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Dec 21, 2023, 2:44 pm
#9
bundubasher
Join Date: Mar 2023
Location: Monserate Winery
Programs: QR Platinum, Lifetime PAN AM Clipper Club
Posts: 113
I would suggest that more of us have learned to be patient. Wish I was one of those people.
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Dec 22, 2023, 10:39 am
#10
travellingjake
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 235
Having issues too. Doing the captcha but then nothing. Been like that for days. Very annoying.
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Dec 24, 2023, 2:08 am
#11
JoKo
Join Date: Dec 2023
Posts: 3
I experiencing the problem of login to my account over a week.
After clicking on captcha nothing is happening and there is no error message.Is anyone experiencing the same ?
I called support and was asked to wait 24 h and try to login again. I did but nothing has changed .
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Dec 24, 2023, 2:15 am
#12
AAtticus
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 1,006
Same, haven't been able to login for days now. Reset email doesn't work either.
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Dec 24, 2023, 6:31 am
#13
JoKo
Join Date: Dec 2023
Posts: 3
I asked my daughter to try her login. Surprise
it also doesnt work
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Dec 24, 2023, 8:44 am
#14
yitianjian
Join Date: Oct 2023
Location: NYC
Programs: I wish :'(
Posts: 226
Waiting for two days removed the locked OTP on my account
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Dec 24, 2023, 7:48 pm
#15
IAN-UK
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,105
Originally Posted by AAtticus
Same, haven't been able to login for days now. Reset email doesn't work either.
Ge careful, from what i understand the 12/24 hour penalty period itself resets if breached. If you don't learn patience you could be locked out for eternity
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